Free Shipping Worldwide!

Free Shipping Worldwide!

FAQs

We hope that your experience with OakHousehold.com is as effortless as possible, however, we do acknowledge that questions may arise.


Shipping Icon 

Where is my order?
This is a question we frequently get asked to we put together a shipping guide here and you can track your order here.

Tracking icon 

What is my tracking number?
Tracking will be available 4-7 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting support.

 Ammendments icon

Amendments and Cancellations

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.  

 We Can Change:

    - Your delivery details
    - Your name
    - Your email
    - Your phone number
Cancellations
    - You must contact us within 24 hours.
    - We cannot cancel your order once it has already been shipped.  
    - You can view our full refund policy.

Damaged icon

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Contact email support@oakhousehold.com